At Garden Whisper Shop (operating online via herbaceousbloom.com), we believe that your privacy is as important as the quality of the plants we deliver to your doorstep. We are committed to protecting and respecting your personal data in accordance with global privacy standards, including the UK GDPR and other applicable data protection laws.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

1. Information We Collect

We collect information that you provide directly to us, as well as data collected automatically when you use our website:

  • Personal Identification Information: Name, email address, shipping address, billing address, and phone number.
  • Payment Information: Credit/debit card details (processed securely via our payment partners; we do not store full card data), PayPal account information.
  • Technical Data: IP address, browser type, device information, pages visited, and time spent on our site.
  • Cookies and Tracking Data: Information collected via cookies and similar technologies to enhance your browsing experience.

2. How We Use Your Information

We use your data for the following purposes:

  • To process and fulfil your orders, including payment processing and shipping.
  • To communicate with you about your order, account, or customer service inquiries.
  • To improve our website, products, and customer experience.
  • To send marketing communications (only with your explicit consent).
  • To prevent fraud and enhance the security of our website.

3. Data Sharing and Disclosure

We value your trust and do not sell your personal data to third parties. We may share your information with:

  • Payment Processors: Such as Visa, MasterCard, JCB, and PayPal, to securely process transactions.
  • Shipping Partners: To deliver your orders worldwide (excluding Asia and certain remote regions).
  • Service Providers: Including IT, marketing, and customer support services, who are bound by confidentiality agreements.
  • Legal Authorities: Only if required by law or to protect our rights and the safety of our customers.

4. Data Storage and Security

Your data is stored on secure servers located within the UK and European Economic Area (EEA). We implement industry-standard security measures, including encryption and access controls, to protect your personal information from unauthorised access, disclosure, or destruction.

We retain your data only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.

5. Your Rights

You have the right to:

  • Access, correct, or delete your personal data.
  • Object to or restrict the processing of your data.
  • Withdraw consent for marketing communications at any time.
  • Data portability (to receive your data in a structured, machine-readable format).

To exercise any of these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience, analyse site traffic, and personalise content. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.

7. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Garden Whisper Shop
67 Sidwell St, Exeter, GB EX5V 8CA
Email: [email protected]

Thank you for trusting Garden Whisper Shop. We are committed to helping you create your living masterpiece with confidence and peace of mind.