FAQ

What types of plants do you specialise in?

We offer a carefully curated selection of premium plants, including Clematis, Exotic Plants, Flowers for Cutting, Foliage Plants, Hanging Basket Plants, Herbaceous Border Plants, and Patio Plants. Each is chosen for its beauty, durability, and garden-ready performance.

Are your plants suitable for international climates?

Yes, our plants are selected and packaged to withstand various conditions. However, we recommend checking specific plant requirements for your local climate to ensure they thrive in your garden.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

How do I place an order?

Simply browse our collection, add your chosen plants to the cart, and proceed to checkout. You’ll be guided through the payment and delivery details step by step.

Where do you deliver?

We deliver worldwide, excluding Asia and select remote regions. From our nursery in Exeter, we bring the world’s finest plants to your doorstep.

What are your shipping options and costs?

We offer two shipping methods:
– Standard Shipping: £12.95 via DHL or FedEx, delivering within 10-15 days after dispatch.
– Free Shipping: For orders over £50, shipped via EMS with delivery within 15-25 days after dispatch.

How long does order processing take?

Each plant is lovingly prepared within 1-2 working days of your order to ensure it is carefully packaged for its journey.

What is your returns policy?

We offer a 15-day returns policy from the date of receipt. If any plant does not meet your expectations, please contact us at [email protected] to arrange a return or exchange.

Are there any conditions for returns?

Plants must be returned in their original condition, and we recommend contacting us promptly to ensure we can assist you effectively.

How can I contact customer service?

For any enquiries, please email us at [email protected]. We are here to help you create living masterpieces in your garden.

What is your company address?

Garden Whisper Shop is located at 67 Sidwell St, Exeter, GB EX5V 8CA. Though we primarily operate online, we take pride in our roots in Exeter.